The More You Know
What is Laurent & Rowe?
Laurent & Rowe is a clothing house built on heritage, creating timeless garments designed to endure beyond the moment.
Laurent & Rowe is made with intention and refined through time, for those who value purpose, quality, and confidence.
Does Laurent & Row offer free shipping?
Yes, Laurent & Rowe offers free standard shipping on all orders within the United States, with no minimum purchase required.
How long does delivery take?
Orders typically arrive within 4–7 business days after shipping (Monday–Friday). As soon as your order is on its way, you’ll receive a tracking link to follow your delivery.
Do you ship internationally?
Currently, we only ship within the United States. We’re focused on providing the best possible local experience. If we expand our shipping locations, we’ll be sure to let you know.
What is your return policy?
You can return items within 30 days of delivery as long as they’re unworn, unwashed, and in original condition. Return shipping costs are the customer’s responsibility. To begin a return, just email us at heritage@lautentandrowe.com, and we’ll guide you through the process.
How long do refunds take?
After we receive and approve your return, we’ll process your refund within 10 business days. Depending on your bank or payment provider, it may take a few extra days for the funds to appear in your account.
Can I exchange an item?
Yes! If you’d like a different size or style, just let us know in your return email and we’ll help you set up an exchange.
What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, American Express, Apple Pay, and Google Pay. Your payment information is securely encrypted at checkout.
Is my personal and payment information safe?
Absolutely. Your privacy and security are very important to us. Laurent & Rowe uses secure, encrypted checkout technology, and we never store your payment details.
I didn’t receive my order. What should I do?
First, check your tracking link for the latest delivery status. If it’s been more than 8 business days and your package still hasn’t arrived, email us at heritage@lautentandrowe.com, and we’ll look into it right away.
Can I update or cancel my order?
If your order hasn’t shipped, you might still be able to make changes. Email us right away at heritage@lautentandrowe.com, and we’ll help you with updates or cancellations.
Still need help?
Absolutely! If you have any questions or need assistance, email us at heritage@lautentandrowe.com, and our team will gladly help you.