Privacy policy

This Privacy Policy explains how DSMM COMMERCE LIMITED (“we,” “us,” or “our”) gathers, uses, and shares personal information when you access or use https://laurentandrowe.com/(the “Site”), interact with our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

In this document, the terms “you” and “your” refer to any individual whose personal data we process, including visitors to our website, customers, and anyone else who engages with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your information as described here. If you do not agree with these terms, please discontinue use of the Services.

Information We Collect

When you interact with or use our Services, we may gather different categories of personal data, including the following:

Device Data
This may include details such as your browser type, IP address, time zone, cookies, and how you navigate the Site.
We use this information to ensure the Site displays correctly, operates smoothly, and to help us improve overall performance.

Order Details
This includes information like your name, billing and shipping addresses, payment details, email, and phone number.
We collect this data to fulfill your orders, handle transactions, and provide related customer service.

Support Communications
This covers any information you share with us when contacting customer support.
We use this information to respond to inquiries, resolve issues, and improve the quality of our Services.

How We Use Your Personal Information

Your personal data is used for several purposes, including:

Handling and fulfilling your orders from start to finish
Keeping you informed about your order status and responding to your inquiries
Monitoring transactions to detect and prevent fraud or security issues
Sending promotional or marketing communications based on your selected preferences

Sharing of Personal Information

We may disclose your personal information in certain situations, including the following:

To trusted third-party providers who support our operations, such as payment processors, delivery services, and technology partners
To e-commerce platforms and marketing tools (for example, Shopify), in line with their respective privacy practices
When you request or authorize us to share your information, such as through integrations with external services
Within our group of affiliated companies when necessary for business operations
To comply with legal obligations, uphold our terms and agreements, or as part of a business change like a merger, sale, or acquisition

Data Sharing Over the Past 12 Months

During the previous 12 months, we have shared certain types of personal information for legitimate business purposes, including:

Types of Information Shared

Identifiers, such as contact details and account-related information
Commercial data, including records of purchases and order history
Online activity, such as interactions with our website

Who We Shared It With

Third-party service providers that support our operations
Marketing partners and business collaborators
Companies within our corporate group

We do not use sensitive personal data to make inferences about an individual’s personal characteristics.

User-Generated Content

Any content you choose to share through our Services such as reviews, comments, or other submissions may be accessible to the public. Once this information is made public, we have no control over how others may use or distribute it, and we are not responsible for the actions of third parties regarding that content.

Links to External Sites

Our website may include links to third-party websites or services that are not operated by us. We do not have control over these external sites and are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our Services are not intended for use by children, and we do not intentionally collect personal data from individuals under the age of 16. If you believe that a child has shared personal information with us, please reach out so we can take appropriate steps to remove it.

We also do not knowingly sell or disclose personal information belonging to anyone under 16 years old.

Security and Data Retention

We take appropriate administrative, technical, and physical steps to safeguard personal information from unauthorized access, loss, or misuse. However, it is important to note that no system or method of data protection can be completely secure.

We retain personal information only for as long as necessary to fulfill operational needs, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Options

Depending on your location, you may be entitled to certain rights regarding your personal information, including the ability to:

Access or learn what personal data we hold about you
Request that we delete your personal information
Ask us to update or correct inaccurate details
Receive a copy of your personal data in a portable format
Restrict or object to how your information is processed
Withdraw your consent where processing is based on consent
Challenge or appeal decisions related to your requests

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails. Please note that we may still send important service or transaction-related messages.

For certain requests, we may need to confirm your identity before proceeding. If someone is acting on your behalf, they must provide appropriate authorization and documentation.

Complaints

If you have any concerns or questions about how your personal information is handled, please reach out to us directly. You also have the option to submit a complaint to your local data protection authority.

International Data Transfers

Your personal information may be processed, stored, or transferred to countries outside of your home country, including the United States.

When applicable, we rely on approved safeguards such as Standard Contractual Clauses or other legal mechanisms to ensure your data remains protected during these transfers.